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FAQ
General
1.
What steps do I take to set up an account?
2.
What kind of uptime do your servers have?
3.
Do you support ASP (Active Server Pages)?
4.
Will you run banner ads on my site?
5.
Will my account renew automatically?
6.
Can I upgrade or downgrade my plan without a fee?
7.
Do you have web mail?
8.
Do you run spam filtering on your servers?
9.
Can I resell your services?
10.
Can I park domains under my main domain?
11.
How long will it take to set up my account?
12.
Are your servers connected 24 hours a day, 7 days a week?
13.
Is there a cost to transfer my domain name?
14.
Do you charge additional fees for using the MySQL database?
15.
How can I make payments to my account?
16.
Do you move sites to different servers if a given server has a high load? Is this monitored?
17.
Do you have FTP and Anonymous FTP access?
18.
Is there an FTP transfer limit?
19.
Do you use SSL technology?
20.
Does each virtual server have its own log files? We already have our own custom web stats app, so what we really need is the raw log files and not just summaries.
21.
Do you provide a cgi-bin directory for CGI/Perl Programs?
22.
Do you offer dial-up Internet access?
23.
Can I set up forms for secure transmission?
24.
Can I set up password protected areas with .htaccess?
25.
Do your servers support IMAP?
26.
Do you have to have a domain name to sign up for a hosting plan?
27.
Do you host foreign domains?
28.
My ISP already gives me some web space, why do I need your services?
29.
Do you host pornographic sites?
30.
Do you host hacker sites?
31.
Will you allow me to send mass unsolicited email (Spam)?
32.
Do you support Macintosh systems?
33.
Does it matter which Internet Server Provider I use (e.g. AT&T, MSN, AOL, etc...)?
34.
Do I have to sign a contract to use your service?
35.
Can I track how many people visit my site?
36.
Do you allow cron jobs?
37.
How will I be billed for my account?
38.
What happens if I go over the data transfer limit on my account?
39.
Who is Network Solutions?
40.
How do I cancel my account?

Domain Registrations, Transfers, Renewals
1.
How do I register a domain name and sign up for hosting at the same time?
2.
I already own a domain name, how do I host it with LinuxWebHost?
3.
Do you support third level domains (name.yourdomain.com)?
4.
I want to change my domain name. Is it too late to change it?
5.
What is domain parking?
6.
How do I park another domain name on my account?
7.
How do I transfer my domain registration to LinuxWebHost?
8.
What does it mean to transfer a domain?
9.
What is domain propagation?
10.
What is the difference between a domain name transfer and a domain registration transfer?

Software, Operating System, Languages, Database
1.
Do you have a database system, such as Cold Fusion or MySQL?
2.
Do you support PHP4?
3.
What version of Perl do you use?
4.
What web server do you run?
5.
What are your server types? NT? Unix? Both?
6.
Why do you use Unix and not Windows NT?
7.
Do you support Java servlets?
8.
Do you support JSP?
9.
Do you support ColdFusion?
10.
Do you support FrontPage database connectivity?
11.
Which languages are supported in CGI?
12.
Do you offer server side includes (SSI)?
13.
Do you use Netscape's SSL technology?
14.
Do you have CGI.pm installed?
15.
Do you have sendmail installed?
16.
What are LinuxWebHost's name servers?
17.
What versions of FrontPage do you support?

Administering your Account
1.
How do I access my Control Panel?
2.
My site is not working. What's up?
3.
How do I transfer my domain to your servers?
4.
Can I upgrade my hosting plan at any time?
5.
How do I manage my email users? How do I set up mail forwarding?
6.
What do autoresponders do and are they included? How many?
7.
What programs can be used to access email (Outlook, Netscape mail, etc.)?
8.
What is an email alias and is it unlimited?
9.
What are CGI scripts?
10.
What is a virtual domain?
11.
Can I access my domain address with or without the "www"?
12.
Is there a limit to how many email accounts can be forwarded?
13.
Can I run cgi scripts outside my cgi-bin directory?
14.
Do I have unlimited access to update my pages?

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